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Terms & Conditions

The services offered by "Epic Outplayed Sdn Bhd" have our registered office at 50A-12A-5, Alila 2,Persiaran Lembah Permai, 11200 Tanjung Bungah, Penang, Malaysia through this PlayTech-Asia website (the "Site") are subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site.

1. Epic Outplayed Sdn Bhd reserves the right to update the Terms and Conditions at any time. When We do so, We will provide access to the new Terms and Conditions on the Site home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with "Epic Outplayed Sdn Bhd" If you do not agree with the new version of the Terms and Condition, you must cease to use the Site.
Your use of the Site
2. This Site is for personal and non-commercial use. You must not use any materials contained in the Site. Any violations will be dealt with severely. We have the copyright to all images in this site.
3. In using the Site, you agree that you will not, to the extent that the following activities are prohibited by law:
(a) post, disseminate or transmit unauthorized advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;
(b) omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content;
(c) impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity;
(d) engage in any activities in order to withhold or cloak identity or contact information;
(e) send harassing and/or threatening messages to others;
(f) engage in "flooding" - ie ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address);
(g) use the Site for any illegal purpose, in violation of any applicable laws or regulations;
(h) publish web pages or content that contain or contain links that initiate downloads of copyright infringing or other illegal material;
(i) electronically stalk or otherwise electronically harass another; or
(j) engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.
4. You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that: (a) contains personally identifiable information belonging to minors;
(b) contains any virus or other harmful component; or
(c) is for commercial purposes or contains advertising or is intended to solicit a person to buy or sell services or to make donations.
5. You will not reproduce, modify, disassemble, decompile, reverse engineer, create derivative works from, display, perform, distribute, disseminate, broadcast or circulate any materials contained on this Site to any third party (including, without limitation, the display and distribution of materials via a third party web site) without our prior written consent.
6. Whilst We are always happy to hear from you, it is Epic Outplayed Sdn Bhd's policy not to accept or consider creative materials, ideas or suggestions other than those we specifically request. This is to avoid any misunderstandings if your ideas are similar to those we have developed independently. Therefore, We request that you do not send to Us any original creative materials such as original artwork etc. Any communication or material you do transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Epic Outplayed Sdn Bhd or its affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Epic Outplayed Sdn Bhd is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
Creating, registering and logging in to a account
7. If you require any assistance with setting up an account on this Site then please refer to the guidelines below:
- Click on 'Sign Up' button under the Your Account are on the left.
- If you have already registered then enter your email address & password in the spaces provided to log in.
- If you have never previously registered, then please complete the Customer Registration section with current, complete and accurate information.
- You will now be required to add your details including name, home address, telephone number, email address and password.
- Once you have confirmed your details you will be directed to the 'Your account screen'. You can now select any available item (while logged in) & add it to your basket to place an order.
- Once you have registered with us you will be sent an email, confirming your registry
Amending your account details on
8. Should you need to amend your details you can do so by logging in and while placing your next order select 'change your details' on the 'checkout' screen.
9. Note that We reserve the right to suspend or terminate your account if it is or appears to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of the Site. Any person who holds such a suspended or terminated account must not re-register on the Site without Our prior consent.
Do I need to create an account?
10. You can opt not to create an account and order directly, but we will not be able to contact you for any upcoming promotions or details.
Pricing Policy
11. At Epic Outplayed Sdn Bhd we continue to review our service to ensure that you the customer keep coming back to us for more than just great value in games. Pricing at may vary from other store & mail order prices. In any instance where the online price is lower, the store & mail order will not be able to match the online price. All online promotions, bundles, offers and discounts are for use on only
Age Restrictions
12. Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.
Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.
Epic Outplayed Sdn Bhd reserves the right to require further proof of identification, including proof of age.
Product Information
13. Please note that the pack shots, product descriptions, screen shots and specifications are for display purposes only and are subject to change and may not represent the finished product. Box art may not follow the box art pictured on the site.
Orders for Sales & Purchases
14. All offers are subject to availability while stocks last. Offers may be withdrawn without any notice The feature on the Site of a product does not constitute a guarantee of its availability Products, prices and technical requirements are subject to change at any time without notice.
If your order is accepted, We will send you an email confirming this. All prices shall be as set out on the Site. All prices are in pounds sterling and inclusive of VAT at the current rates and delivery charges quoted on placing the order are correct at the time the order is placed.
15. You can pay by all major credit or debit cards.
16. You confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.
17. All credit/ debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or unavailability.
18. You authorize us to debit your nominated payment card to recover all charges and amounts due and owing to Us Delivery
19. Please allow 24-48 hours for your order to be processed (order are not processed over the weekend).
20. We offer an inexpensive shipping charge for all orders. For courier service, please choose the FedEx option.
*Please note: courier delivery is a 2 to 3 working day delivery service (also, Saturday, Sunday & Bank Holidays are not classed as a working day for either the dispatch or delivery of goods)..
21. We deliver the goods ordered to the delivery address which you supply provided this is a valid address. We will advise you by email if there is likely to be a delay in dispatching your order. Free Express Shipping is applicable to all order at atleast $130 (only 1 express shipping each order), back ordered will be shipped either Registered Airmail or Courier Service.
Overdue Delivery
22. Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. However, should you feel the delivery of your order is overdue you can check the current status of your order by logging in to your own web account. Your order should be displayed listing the current status e.g. ‘Processing’ or 'In-Transit' etc.
23. We will send you an email alerting you of any change of status of your order (sent to the email address you supply when you register your details with Us).
24. If you suspect a delivery to be overdue then please either send an email to Customer Services via the Contact Us facility.
Returns Policy
25. Returning an Order - a) Return - Should you find it necessary to return a product to us at PlayTech-Asia please email us. We would strongly recommend high value items being returned are sent via recorded delivery as We cannot accept liability for goods that go missing (We do advise that on any return you at least obtain a certificate of posting and retain for your records). Please note that this does not affect your statutory rights.
b) Defective Product Returns - provides a 30-day warranty on products purchased with defects. To qualify for a return, all items must be returned in their original packaging.
Please take note: You may return most new, unopened items sold and fulfilled by within 30 days of delivery however we will instill a 30% re-stocking fee of the total of the order if you return it within 30 days. All shipping costs to return the parcels are at your own costs. Returns after 30 days will not be accepted.
26. Cancelling an Order - If you would like to cancel an order you have made, please email your request (please use the contact us email facility - please see 'Contact Us' on home page. Please use the word 'Cancel' as the header of your email. (a 30% re-stocking fee will be incurred for any order that has not been despatched. Orders that have been despatched, cannot be cancelled (please see item no25 for Policy on Returns)
If you would only like to cancel part of an order made then please specify exactly which items you would like to cancel from the order.
* Please note: we cannot cancel orders that has been despatched. If you would like to cancel orders that has been despatched, please see our return policy. You may follow the return policy to return the order to us. We reserve the right to decline a request for cancellation of orders. On any such occasion We will email you to make you aware as soon as it is possible to do so.
Searching for an Item
27. To search for an item on, use the search box on the top right hand corner of every page. When typing in the name of the product you are looking for please follow the following example e.g. if you are looking for Naruto just type 'naruto' and you will be shown all the titles the contain 'Naruto in them. You can also select the format group you are looking for to narrow your search.
* Please note: Only items that are in stock at the time of your search will be displayed in your search results.
Site warranty
28. This Site, its contents, and any software products and services offered or contained herein are provided on an "as is" and "as available" basis. To the extent permitted by law, We make no representations or warranties of any kind with respect to this Site, its contents, or such software products and services, and excludes any warranty, express or implied warranties, including those as to the availability, quality, merchantability, timeliness, performance or fitness for a particular purpose of any of the products or services available on the Site.
29. We do not make any warranty that the Site is free from infection by viruses or anything else that has contaminating or destructive properties. We shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the Site or your downloading of any materials.
Accuracy of Information
30. Whilst We use reasonable efforts to include accurate and up to date information in the Site, We make no warranties or representations as to its accuracy, nor do We assume any liability or responsibility for any errors or omissions in the content of the Site. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.
31. We do not accept liability (except as set out in these Terms and Conditions) for any errors and omissions and We reserve the right to change information, specifications and descriptions of listed goods, products and services.
Our liability
32. We do not accept liability for any indirect or consequential loss arising out of the use of the Site or for any products or services purchased from the Site.
33. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
34. We will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service (where applicable) in respect of any claim.
35. We shall not be liable for any delay or failure to perform any of its obligations under this Agreement insofar as the performance of such obligations is prevented by an event or by matters beyond its reasonable control.
Linked Sites
36. We assume no responsibility for the contents of any other web sites to which the Site has links and We do not endorse the material on any linked web site. We shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or in reliance on any content, goods or services available on such hyperlinked sites.
Indemnity by You to Us
37. You agree to indemnify, defend and hold Epic Outplayed Sdn Bhd and its affiliates, and respective officers, directors, owners, agents, information providers and licensors harmless from and against any and all liabilities, claims, losses, costs and expenses (including attorneys' fees) incurred by them in connection with any breach by you of these Terms and Conditions. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with Epic Outplayed Sdn Bhd's defence of such claim.
Distributors Rights
38. You agree to be bound by any terms and conditions imposed by the distributor or producer of any service or other goods or any other copyright material and in particular you must not:
" Make copies of material supplied to you by Us for sale or rental or for any other reason whatsoever; or
" Show any copyright material in a public place or for profit.
39. We reserve the right to assign or sub-contract any or all of its rights and obligations under these Terms and Conditions. If We exercise this right, We shall name the assignee or sub-contractor and you will be entitled to terminate this Agreement immediately. You may not, without the written consent of Epic Outplayed Sdn Bhd, assign or dispose of this Agreement.
40. In the event that any provisions of this Agreement are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of this Agreement shall continue in full force and effect.
41. No waiver by Us shall be construed as a waiver of any preceding or succeeding breach of any provision.
42. We reserve the right to terminate this agreement, your access to this Site and any use of its online services at any time with or without cause or notice.
43. These Terms and Conditions (and the Privacy Policy) contain the entire agreement between Us and you relating to the use of the Site and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us. No oral explanation or oral information given by either of us shall alter the interpretation of these Terms and Conditions. We do not exclude liability for fraudulent misrepresentations.
If you have any queries concerning our service, the Site or any goods you purchase from us, technical problems etc, you can contact Epic Outplayed Sdn Bhd Customer Services
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