Frequent Asked Questions

Here are the TOP TWELVE frequent asked questions by our customers.

1. Has my order shipped?

To get the latest information on your order, please refer to the following steps:
  1. Log onto your Playtech-Asia account
  2. go to MY ACCOUNT
  3. go to VIEW ORDERS
  4. refer to your ORDER STATUS
Alternatively, you may TRACK YOUR ORDER by entering your ORDER NUMBER and EMAIL ADDRESS

2. Why is my tracking status stuck at 'origin of posting'?

First of all, do not worry as this is common for all customers from US and it means that your order is on its way to you!

The status will update only when USPS updates the shipping status and the status may remain the same for some time. It will however be updated once an order has been delivered. Please note that we have no control on the status update provided by USPS.

Your patience is greatly appreciated under this context. For registered mail users, please be reminded that shipping days are between 7 to 14 business days.

3. How to track my order?

Whenever your order has shipped, a notification email will be sent to you with your tracking number. To check whether your order has shipped, you may check the status of your order by logging into your Playtech-Asia account
(Please note that only orders that are labelled "COMPLETE" would have a tracking number as this means that your order has shipped)

Go to TRACK YOUR ORDER by entering your ORDER NUMBER and EMAIL ADDRESS or the tracking number provided to you

4. It's been 15 days, I have yet to receive anything from you?

Please be reminded that for International Registered Mail users, the shipping days are between 7 to 14 business days (excluding Saturdays, Sundays and Public Holidays). We also require 3 days to process your orders upon receiving it so please add that into the equation. In order to have the latest updates on your order, please login to your Playtech-Asia account.

5. Who does my tracking number not exist in Fedex or other POST agency website?

There are two possibilities:

  • Please allow two business days for the POST agency to update the statuses especially International Registered Mail where the traffic are often congested due to heavy flow. In our experience, it takes them two business days to clear the traffic.
  • The tracking number is being keyed in manually and is subjected to human errors hence we would like to apologise in advance and your patience is greatly appreciated in this. The error could be made by either the customer (ordering party) or ourselves. If the status does not get updated after two business days, please reach out to us for further clarification.

6. What is the region of your DVDs?

All DVDs sold on operates on a Region 0 or Region Free. This means it is not region locked and is playable on any player, console and TV sold worldwide.

7. How can I be sure a disc will play on my equipment?

All DVDs are tested by to ensure playability. This is to ensure that you get what you paid for.

8. How Do I confirm the authenticity of the DVDs?

All DVDs sold by has government enforced authenticity labels and/or hologram stickers. These labels cannot be tampered with or removed without leaving a mark. So please ensure that all DVDs that you receive has them.

9. My product is defective, what should I do?

Please contact us immediately.

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